Overview

24/7 Social Customer Service is a flexi helpdesk that supports response management to customers across different verticals. Whether you are looking for a dedicated team of agents to work 24/7 or need support during business hours, we can help you with both. We have stringent processes and near to instant FRT of 10 minutes and less depending on the query and involvement. We also ensure that we track all the negative comments and identify possible threats. We have a communication plan in place that notifies customers about threats in real-time.

Why Choose TO THE NEW?
  • Coverage in four major Dravidian Languages

    Telugu,
    Tamil,
    Kannada and Malayalam.

  • Response-Resolution Training Guide

    Documented real-time use cases and training guide for different industries enabling agents with proper training for response handling.

  • 24/7 / Flexi Helpdesk

    Non-stop customer service at any hour of the day. Flexibility to set up 24/7 helpdesk or customized to your business hours.

  • Near to Instant 10 minute SLA

    Near to instant SLA of less than 10 minutes on any first-level response.

  • Scalable Team

    Flexibility to scale up the team on-demand basis the requirements.

Our Resolution Process and SLA

resolution-process-and-sla

SLA of Entire Process is 10 Minutes

Looking to set up a dedicated social command center?

Talk to our experts today!
Tools Expertise
  • talkwalker
    Real-time Social Media Listening
  • salseforce
    24/7 Social Customer Service
  • similarweb
    Digital Intelligence and SM Monitoring
  • socialbakers
    Social Media Management and Listening
  • mention
    Brand Monitoring
  • spredfast
    Social Customer Service
  • simplify360
    Crisis Identification and Monitoring
  • hootsuite
    SM Management
  • sprinklr
    Unified CX Management
Clients Who Trust Us
  • samsung
    Singapore | Malaysia | Philippines | Indonesia | Australia | New Zealand
  • Maybank
    Singapore | Malaysia | Philippines | Indonesia
  • ferrero
    Singapore | Malaysia | Philippines | Indonesia | Thailand | Vietnam
  • toyota
    Singapore | Malaysia | Philippines | Pakistan Indonesia | Thailand | Vietnam | India
  • standardchartered
    Singapore | Malaysia
  • rhb
    Philippines | Indonesia
  • nestle
    Philippines
  • pg
    Malaysia
  • nus
    Singapore
  • globe
    Philippines
  • lbc
    Philippines
  • jollibee
    Philippines
  • 3m
    Singapore
  • pub
    Singapore
Insights

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