Overview

We are one-stop social media listening and monitoring destination for brands. We listen to all the conversations happening around your brand on the web including both traditional media and social channels. Furthermore, we enable better decision making by analyzing this chatter and culling out meaningful, actionable insights in the form of daily, weekly and monthly reports. We use various tools and blend this with human intelligence.

Social Listening Capabilities
  • Trend-Monitoring

    Trend-Monitoring

    Spotting emerging trends with real-time listening

  • Issue Identification

    Issue Identification

    Track key issues on different topics and escalate them daily or weekly

  • Brand Monitoring

    Brand Monitoring

    Monitoring conversations on the brand pages

  • Conversation Listening

    Conversation Listening

    Listening online conversations happening around a brand, product and campaigns

  • Competitor Benchmarking

    Competitor Benchmarking

    Monitoring competitors and keeping an eye on their strategy

Our USPs
Data extraction using multiple tools

We have the expertise to use multiple tools including Sysomos, Brandwatch, Social Studio, TalkWalker and Meltwater, among others. If you have your own tool, we can even use that to cull out data and prepare reports

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custom-reports-with-actionable-insights
Custom Reports with Actionable Insights

We can develop custom reports basis your needs. We provide you with meaningful and actionable insights based on the listening data that further enables better decision making

Enable 100% accuracy with manual intervention

Our experts can clean the data and ensure 100% accuracy in tagging as they manually check each data point

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Reporting Capabilities

We can create multiple bespoke reports basis your needs. Here's a quick sneak peek of some of our listening reports.

  • Buzz trend analysis
    Identify daily, weekly and monthly mentions to come up with the buzz trend of your brand
  • Share of voice Analysis
    Identify your brand’s share of voice against your competitors to know the strengths, weaknesses and areas of improvement
  • Noise Analysis
    Identify irrelevant noise around the brand which helps to focus on key conversations.
  • Sentiment Analysis
    Analyze data and attach a positive, negative and neutral sentiment to mentions.
  • Topic and Sub Topic Categorization
    Categorize what consumers talked about into main topic and related sub-topics
  • Influencer Analysis
    Analyze key influencers and brand advocates along with recommendations on how to engage with them.
  • Article Source Analysis
    Tracking the source of every mention and identify top performing host for every mention. For eg. Facebook, Twitter, Instagram.
  • Persona Analysis
    Identify personality traits, purchase behavior, spending habits of customers to come up with core personas of a brand.
  • Social Lead Generation
    Evaluate social chatter and identify potential leads basis their tone, sentiments and category of topics. These leads can be further pursued by brand’s sales team.
  • Industry Comparisons
    Compare overall sentiments, buzz and share of voice with that of the industry to map the brand’s visibility in the overall landscape
Tools We Excel At

We use some of the renowned tools for social listening, social customer care and online reputation management. Outlined below are few of the many tools that we use. We can also use your own tool to cull out meaningful reports in addition to these tools.

  • talkwalker
    Real-time Social Media Listening
  • salseforce
    24/7 Social Customer Service
  • similarweb
    Digital Intelligence and SM Monitoring
  • socialbakers
    Social Media Management and Listening
  • mention
    Brand Monitoring
  • spredfast
    Social Customer Service
  • simplify360
    Crisis Identification and Monitoring
  • hootsuite
    SM Management
Insights

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