Senior Cloud Operations Engineer
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4-6 YearsNOIDAB.E/B.Tech/MC A

Key Responsibilities

  • Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
  •  Provide second level contact to customers and respond on reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support
  • Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
  • Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc.
  • Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders
  •  Become the primary point of contact for customers and participate in regular cadence calls for business improvement 
  • Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise 
  • Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc.
  • Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved 
  • Setup, deploy and manage application on different cloud platforms as per customer need  
  • Utilize excellent customer service skills and exceed customers’ expectations 
  • Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of the cloud infrastructure
  • Troubleshooting system and network problems and diagnosing and solving system issues;
  • Setting up new users' accounts and profiles and dealing with password issues; 
  • Rapidly establishing a good working relationship with customers and other professionals
  •  Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK

Must Have

● B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure

● Experience working in 24x7 Support Environments on help desk tickets

● Experience with Linux servers in virtualized environments

● Experience in managing infrastructure for public facing PHP or Java web-applications

● Strong experience with Web server like nGinx, Apache

● Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.

● 2+ yrs in AWS Administration experience

● Experience on Docker, Kubernetes etc.

● Experience on monitoring tools like Nagios, NewRelic etc

● Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc

● Experience in creating process documents for help desk support

● Effective written and verbal communication skills.

● Willing to work in 24*7 rotational shift job

Good to have​:

Experience with configuration tools like Chef, Puppet or Ansible.

● Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.

● Administration experience on Google Cloud or Microsoft Azure

● Certifications in RHEL, AWS or Microsoft Azure