Autonomous customer resolution with Salesforce Agentforce

Automatically resolve customer requests such as refunds, cancellations, order updates, and booking changes by executing actions across CRM, order management (OMS), payment, and booking systems.
  • 40-60% reduction in manual support workload
  • Up to 50% faster issue resolution
  • Multi-system execution
  • Zero human handoff for standard resolution scenarios

BUSINESS SCENARIO

Are your support teams still manually resolving routine customer requests?

Many customer requests require support teams to work across CRM, order management, payment, and other enterprise systems before they can be resolved. As ticket volumes grow, this increases operational costs, slows resolution times, and limits your ability to scale customer support.

WHAT WE DO

Deliver autonomous customer resolution with Salesforce Agentforce

Autonomous customer resolution enables AI agents to understand customer intent, apply business policies, and execute approved actions across CRM, order management (OMS), payment, and booking systems.

TO THE NEW delivers this capability through ACRA (Autonomous Customer Resolution Accelerator), a reusable Salesforce Agentforce accelerator that helps enterprises deploy autonomous customer resolution faster.

With ACRA, enterprises can:

  • Automate refunds, cancellations, order updates, and booking changes
  • Reduce manual support effort
  • Resolve customer requests faster across connected enterprise systems

WHY TO THE NEW

Why enterprises choose TO THE NEW for Salesforce Agentforce

Traditional AI chatbots answer customer questions. TO THE NEW helps enterprises implement autonomous customer resolution using Salesforce Agentforce and ACRA to execute approved business actions across connected systems.

Traditional AI chatbot

Autonomous resolution with ACRA

Answers questions

Resolves customer issues at scale

Limited to conversations

Executes approved business actions

Requires frequent human intervention

Automates end-to-end resolution where appropriate

Custom integrations per deployment

Reusable accelerator for faster implementation

 

FAQS

Frequently asked questions

What is autonomous customer resolution?

Autonomous customer resolution enables AI agents to complete customer requests by executing approved business actions across connected enterprise systems without manual intervention for standard scenarios.

What is Salesforce Agentforce?

Salesforce Agentforce enables AI agents to execute business tasks across Salesforce and connected enterprise systems.

What is ACRA?

ACRA (Autonomous Customer Resolution Accelerator) is TO THE NEW's reusable accelerator for Salesforce Agentforce, designed to help enterprises deploy autonomous customer resolution faster.

How is ACRA different from a chatbot?

Traditional chatbots answer customer questions. ACRA enables Agentforce to execute approved actions across connected enterprise systems to help resolve customer issues.

Which systems can ACRA connect to?

ACRA supports customer resolution across CRM, order management systems (OMS), payment gateways, booking systems, and other connected enterprise applications.

Do I need Salesforce Agentforce before using ACRA?

No. ACRA supports organizations evaluating Salesforce Agentforce as well as those looking to accelerate an existing implementation.