24/7 Social Customer Service is a flexi helpdesk that supports response management to customers across different verticals. Whether you are looking for a dedicated team of agents to work 24/7 or need support during business hours, we can help you with both. We have stringent processes and near to instant FRT of 10 minutes and less depending on the query and involvement. We also ensure that we track all the negative comments and identify possible threats. We have a communication plan in place that notifies customers about threats in real-time.
Coverage in four major Dravidian Languages
Kannada and Malayalam.
Response-Resolution Training Guide
Documented real-time use cases and training guide for different industries enabling agents with proper training for response handling.
24/7 / Flexi Helpdesk
Non-stop customer service at any hour of the day. Flexibility to set up 24/7 helpdesk or customized to your business hours.
Near to Instant 10 minute SLA
Near to instant SLA of less than 10 minutes on any first-level response.
Flexibility to scale up the team on-demand basis the requirements.