Engagement overview
A leading US digital health company sought to strengthen the reliability, security, and availability of its AWS infrastructure through a dedicated 24×7 Site Reliability Engineering (SRE) function. The initiative introduced automation across its Kubernetes environment, enabling proactive monitoring, alerting, and continuous support to improve infrastructure operations and maintain high availability for business-critical services.
The initiative established a dedicated 24×7 Site Reliability Engineering (SRE) function, introduced centralized monitoring and automation across Kubernetes environments, and strengthened cloud operations to improve infrastructure visibility, resilience, and service availability.
Our client
A leading US digital health company develops technology solutions that help healthcare organizations deliver connected and technology-enabled care. As its cloud ecosystem expanded, the organization sought to strengthen infrastructure reliability, operational resilience, and security to support business-critical healthcare applications.
Business solution
The engagement established a 24×7 Site Reliability Engineering (SRE) model supported by automation, centralized monitoring, and managed cloud operations.
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Established a dedicated 24×7 Site Reliability Engineering team to manage AWS cloud infrastructure
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Enabled 24×7 monitoring, alerting, and incident management for critical infrastructure services
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Centralized Grafana monitoring to provide unified visibility across Kubernetes clusters
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Enabled database monitoring through Grafana dashboards
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Automated pre- and post-cluster upgrade validation using custom scripts
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Developed Kafka certificate monitoring to proactively track certificate expiration
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Introduced automated subnet IP monitoring with threshold-based alerts
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Automated routine infrastructure operations to improve cloud management
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