Overview

Engagement overview

TO THE NEW became IndiGo’s primary Cloud Managed Service Provider (MSP) partner, initiating the engagement with a thorough analysis of their existing cloud infrastructure. IndiGo faced significant challenges including a legacy, monolithic architecture, high infrastructure costs, and delayed security updates.

Taking full ownership of their cloud infrastructure management and support, TO THE NEW leveraged its deep Cloud MSP expertise to not only enhance IndiGo's core setup but also to embark on a crucial application modernization journey. This comprehensive effort involved regular audits, robust server backups, proactive incident management, and direct collaboration to transform key business applications for future-readiness.

Our client

Aviation India
IndiGo is India’s largest passenger airline and a subsidiary of InterGlobe Enterprises. As a leading low-cost carrier, IndiGo dominates India’s domestic air travel market, offering low fares, being on-time and delivering a courteous and hassle-free experience Since its inception in August 2006, IndiGo has rapidly expanded its fleet to over 400+ aircraft, serving 130+ destinations (90+ domestic and 40+ international).

A uniform fleet for each type of operation, high operational reliability and an award winning service make them one of the most reliable airlines in the world.
sootcase

Business Objective

IndiGo aimed for a comprehensive overhaul of its cloud infrastructure and a strategic modernization of critical, older applications. The partnership with TO THE NEW focused on these key objectives:
01

Upgrade legacy infrastructure to a scalable, secure, and cloud-native environment

02

Reduce high operational expenses through strategic cloud spend management

03

Transform legacy, monolithic applications into scalable, maintainable, and robust cloud-native systems

04

Implement timely security patches and updates to proactively address vulnerabilities and ensure compliance

05

Reduce effort, time, and resources required for faster rollout of new features and services

06

Enhance operational stability and minimize disruptions across business systems

Our solutions

TO THE NEW leveraged its deep expertise in the cloud domain and handled IndiGo’s cloud infrastructure management, maintenance and support. With our experience in legacy architecture and cloud infrastructure management, it worked with IndiGo on delivering the following solutions:

  • Modernized IndiGo’s core infrastructure by transitioning from on-premise to a multi-cloud environment (AWS, Azure, and GCP), enabling greater flexibility, and cost efficiency

  • Executed cross-region cloud migrations to strengthen disaster recovery capabilities and ensure high availability and business continuity

  • Delivered 24/7 support for infrastructure management, covering access provisioning, data backups, OS administration, and audit readiness

  • Implemented proactive monitoring and incident response systems for AWS environments

  • Assisted setting up L1 and L2 support teams to streamline resolution and meet defined turnaround times (TATs)

  • Optimized cloud costs through real-time monitoring and resource right-sizing

  • Ensured regulatory compliance with SOC2 standards and robust security controls

  • Conducted regular audits for CIS, IAM, security groups, and encryption enforcement

  • Transformed legacy applications into cloud-native microservices-based architectures to enhance agility, reduce latency, and support future-ready digital operations

  • Revamped multiple applications for better delivery, tracking, and analytics

  • Collaborated and managed the program of IndiGo’s modernization journey from strategy to implementation

  • Reimagined the front-end using modern frameworks to deliver a responsive and intuitive experience

Business outcomes

TO THE NEW’s expertise in cloud infrastructure management and strategic application modernization delivered significant operational, financial, and strategic advantages for IndiGo:

25% overall cost reduction achieved through targeted optimization initiatives

200+ applications migrated to multi cloud architecture (Azure, AWS and GCP)

Accelerated incident resolution & streamlined issue handling across key operations

Lower operational overhead by eliminating physical server maintenance, cooling, and power requirements

Enabled rapid scaling of apps and faster service launches without hardware constraints

Enhanced security & compliance with native encryption, backups, access controls, and global standards like GDPR and HIPAA

Tech stack

  • Cloud
  • Database
  • Backend
  • Frontend
Cloud
Database
Backend
Frontend