Agentic AI in Insurance: Hype, Reality, and What Actually Works

Is Agentic AI truly transforming insurance, or is it just the latest AI buzzword?

While insurers are investing heavily in AI, many are still struggling to move beyond pilots and proof-of-concepts. In this episode of Visionary Voices, we sit down with Ashish Panwar, VP Technology at TO THE NEW, to explore what's actually working in insurance AI, where organizations are getting stuck, and how Agentic AI is changing claims, underwriting, and customer experience.

In this episode, we discuss:

Why insurers have a workflow problem, not an AI problem
The shift from AI assistants to AI collaborators
What Agentic AI really means in insurance
Why most AI pilots fail to scale
The biggest misconceptions about AI in production environments
How underwriting and claims roles will evolve with AI
The foundations required to build an AI-native insurance enterprise
Where insurers should focus to drive measurable business impact

Whether you're a CIO, CTO, Head of Innovation, Digital Transformation Leader, or Insurance Executive, this conversation offers practical insights into the future of AI-powered insurance operations.

About the Speaker

Ashish Panwar

Ashish Panwar is VP Technology at TO THE NEW and a member of the organization’s leadership team. He leads high-performing teams across client delivery, program management, business strategy, and growth, with a focus on the insurance and Adobe Experience Cloud space. With over 13 years at TO THE NEW, he brings extensive experience in technology, delivery, and enterprise transformation.

Ashish Panwar

VP Technology