Enterprise Salesforce Agentforce services
Salesforce Agentforce enables enterprises to move from traditional automation to autonomous AI systems that can understand intent, reason over enterprise data, and execute actions across CRM and connected platforms. This shift is happening now as organizations move beyond copilots and static workflows toward real-time, cross-system execution driven by AI agents operating on trusted enterprise data.
TO THE NEW helps enterprises design and operationalize Agentforce across Salesforce Customer 360, Data Cloud, Einstein AI, and enterprise ecosystems. We focus on turning AI from isolated experimentation into governed, production-grade agents that improve decision-making, automate workflows, and enhance customer and employee experiences at scale.
- 40-60%
reduction in manual support effort
- 50%
faster case resolution
- 30-40%
Reduction in operational costs
AI-powered enterprise automation with Salesforce Agentforce
Agentforce combines enterprise data, AI reasoning, and workflow automation to help organizations deliver intelligent customer and employee experiences at scale. Built on the Salesforce Platform, it enables autonomous AI agents that work alongside teams while maintaining enterprise governance and security.
Build autonomous AI agents for sales, service, marketing, commerce, and internal operations
Deliver personalized customer interactions using Salesforce Data Cloud and Customer 360
Automate workflows through Prompt Builder, Salesforce Flows, Apex, and APIs
Connect enterprise applications including ERP, CRM, knowledge bases, and third-party platforms
Improve employee productivity with AI-assisted recommendations and task automation
Maintain enterprise-grade security, compliance, auditability, and human oversight
Our Salesforce Agentforce services
Each service focuses on operationalizing autonomous AI across enterprise systems, moving beyond deployment to measurable business execution.
Identify high-impact automation opportunities, define enterprise use cases, and build a governance-led roadmap for scalable AI adoption aligned with business outcomes.
Start your projectDesign and deploy production-ready AI agents using Salesforce Agentforce, Data Cloud, Flows, Prompt Builder, and APIs, ensuring seamless integration into enterprise workflows.
Start your projectBuild domain-specific AI agents tailored to business functions such as sales, service, marketing, and operations, aligned to real enterprise workflows and decision paths.
Start your projectConnect AI agents with ERP, CRM, legacy systems, and enterprise applications to enable real-time data flow and cross-system execution across the organization.
Start your projectEstablish guardrails, compliance frameworks, monitoring systems, and continuous tuning mechanisms to ensure safe, accurate, and high-performing AI agents at scale.
Start your projectProvide ongoing ownership of agent performance, upgrades, prompt optimization, system health, and continuous enhancements to maximize long-term enterprise value.
Start your projectAgentforce solutions we enable
Enterprise AI agents designed to automate customer interactions, improve employee productivity, and accelerate business outcomes across the Salesforce ecosystem.
AI Customer Service Agent
Resolve customer queries, manage cases, and deliver 24/7 AI-powered support with human handoff
AI Sales Development Representative (SDR)
Qualify leads, engage prospects, and book meetings through personalized AI conversations
AI Sales Coach
Equip sales teams with AI insights, coaching, and recommendations to improve win rates.
AI Marketing Assistant
Create personalized campaigns, optimize journeys, and improve engagement with AI assistance
AI Commerce Assistant
Deliver personalized shopping experiences and product recommendations to increase conversions
AI Employee Assistant
Help employees find information, automate tasks, and resolve requests faster with AI
Videos
PodcastSalesforce + Gen AI = Agentforce
PodcastSalesforce + Gen AI = Agentforce
Our Expertise
AI strategy & use case discovery
Identify high-value automation opportunities, prioritize business use cases, and create a roadmap for successful enterprise AI adoption
Enterprise AI architecture
Design scalable Agentforce architectures that integrate Salesforce clouds, enterprise applications, and trusted data sources while maintaining security and governance
AI agent design & customization
Build intelligent AI agents tailored to your business processes using Prompt Builder, Flows, Apex, Data Cloud, and enterprise knowledge
Enterprise integrations
Connect Agentforce with ERP, CRM, collaboration platforms, knowledge repositories, and third-party systems to enable seamless business workflows
AI governance & security
Implement guardrails, permissions, compliance controls, human oversight, and monitoring frameworks to support responsible AI adoption
Continuous optimization
Monitor agent performance, refine prompts, improve workflows, and optimize AI experiences to maximize business value over time
Agentforce delivery lifecycle
Structured end-to-end delivery approach covering discover, design, build, deploy, govern, and optimize phases to operationalize autonomous AI agents across enterprise systems with secure integration, governance, and continuous performance improvement
What enterprises achieve with Salesforce Agentforce
Autonomous AI agents that streamline operations, improve customer experiences, and help enterprises scale with trusted, data-driven automation.
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Always-on customer engagement
Resolve customer requests around the clock with AI agents that understand context, complete tasks, and seamlessly escalate complex interactions when human expertise is needed
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AI-powered workforce augmentation
Free employees from repetitive work by automating routine tasks, surfacing enterprise knowledge, and assisting with decisions across business functions
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Faster execution across business workflows
Accelerate sales, service, and operational processes by enabling AI agents to trigger workflows, retrieve data, and coordinate actions across connected systems
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Trusted AI built on enterprise data
Deliver accurate, context-aware responses using Salesforce Data Cloud and Customer 360 while maintaining governance, security, and human oversight
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Scalable automation without added complexity
Extend AI across teams and business processes using reusable agents that integrate with existing Salesforce investments and enterprise applications
Accelerate AI adoption with autonomous agents that improve customer experiences, automate workflows, and increase business productivity.
Our accelerators
Proprietary tools built to supercharge your Salesforce transformation.
Salesforce-native real estate accelerator unifying Buyer 360 signals, visit orchestration, and seller lifecycles to increase lead conversion by 50% and accelerate campaign GTM.
Plug-and-play AI agent accelerator orchestrating multi-system resolutions (CRM, OMS, gateways) to slash manual support workloads by 40% and cut operational costs up to 40%.
Industries we serve
Delivering Salesforce Agentforce solutions tailored to industry-specific customer journeys, operational processes, and enterprise AI requirements.
Our Salesforce certifications
Certified Salesforce professionals across architecture, AI, development, DevOps, customer engagement, and enterprise cloud domains.
Improve customer engagement, automation, and operational efficiency with enterprise Salesforce consulting services.
Our insights
Stay ahead with the latest industry trends, our thought leadership and perspective.Latest from our blog
Fresh perspectives, straight from our experts. Stay updated with the latest industry trends.
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Subscribe nowWhy enterprises choose TO THE NEW for Agentforce
Enterprise Agentforce adoption requires more than implementation — it requires operationalizing AI across complex enterprise systems.
Deep integration across CRM, ERP, data platforms, and legacy systems for real operational AI
Data Cloud-ready approach ensuring clean, unified, trusted enterprise data for agents
Workflow-native agents designed around real business processes and outcomes
Governance-first deployment with security, compliance, auditability, and guardrails
Full lifecycle ownership from strategy to optimization for continuous AI value delivery
FAQs
What is Salesforce Agentforce?
Salesforce Agentforce is an AI platform that enables enterprises to build autonomous AI agents capable of understanding requests, reasoning over enterprise data, and executing business actions across Salesforce and connected systems.
Why are enterprises adopting Agentforce now?
Enterprises are shifting from copilots and rule-based automation to autonomous AI systems that execute workflows across CRM and enterprise platforms. This shift is driven by real-time customer expectations, multi-system complexity, and the need to reduce operational load through AI agents.
How is Agentforce different from traditional chatbots?
Unlike rule-based chatbots, Agentforce uses AI reasoning to understand context, access trusted business data, perform tasks, and seamlessly hand off complex interactions to human teams.
What business functions can Agentforce support?
Agentforce can automate customer service, sales, marketing, commerce, employee support, and other enterprise workflows using AI-powered agents.
Does Agentforce work with Salesforce Data Cloud?
Yes. Agentforce uses Salesforce Data Cloud to access unified customer profiles and trusted enterprise data, enabling more personalized and context-aware AI interactions.
Can Agentforce integrate with enterprise applications?
Yes. Agentforce integrates with ERP systems, CRM platforms, knowledge bases, APIs, MuleSoft, and third-party applications to automate end-to-end business processes.
How long does an Agentforce implementation take?
Implementation timelines depend on business complexity, integrations, and use cases. Most projects begin with a discovery and planning phase followed by phased deployment.
Is Agentforce secure for enterprise use?
Yes. Agentforce includes enterprise-grade security, governance, permission controls, auditability, and human oversight to support responsible AI adoption.
How can TO THE NEW help with Agentforce implementation?
TO THE NEW provides end-to-end Agentforce consulting, implementation, customization, integration, optimization, and managed services to help enterprises deploy AI with confidence.
How does Agentforce differ from AI copilots?
Agentforce is designed to execute actions across enterprise systems, while copilots primarily assist users with suggestions and content generation. Agentforce operates with autonomy, governance, and workflow execution capabilities.
Can Agentforce replace existing automation systems?
Agentforce does not replace existing systems but enhances them by adding reasoning and decision-making capabilities on top of CRM, ERP, and workflow tools.
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