Senior Cloud Operations Engineer
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4-6 YearsNOIDAB.E/B.Tech/MC A

Key Responsibilities:

  • Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres

  • Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support

  • Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments

  • Automation of various processes using configuration management tools  like Ansible, Chef etc. or scripting using Python, Perl, Bash etc. 

  • Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders

  • Become the primary point of contact for customers and participate in regular cadence calls for business improvement

  • Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise

  • Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc

  • Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved

  • Setup, deploy and manage applications on different cloud platforms as per customer need

  • Utilize excellent customer service skills and exceed customers’ expectations

  • Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of the cloud infrastructure

  • Troubleshooting system and network problems and diagnosing and solving system issues.

  • Setting up new users' accounts and profiles and dealing with password issues;

  • Rapidly establishing a good working relationship with customers and other professionals

  • Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK

Must Have:

  • B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure

  • Experience working in 24x7 Support Environments on help desk tickets

  • Experience with Linux servers in virtualized environments

  • Experience in managing infrastructure for public facing PHP or Java web-applications

  • Strong experience with Web server like nGinx, Apache

  • Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.

  • 6 months  in AWS Administration experience

  • Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etc

  • Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc

  • Experience in creating process documents for help desk support

  • Effective written and verbal communication skills

  • Willing to work in 24*7 rotational shift job

Good to have:

  • Experience on Docker, Kubernetes etc.

  • Experience with configuration tools like Chef, Puppet or Ansible

  • Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.

  • Administration experience on AWS

  • Certifications in RHEL, AWS or Microsoft Azure