Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support
Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc.
Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders
Become the primary point of contact for customers and participate in regular cadence calls for business improvement
Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc
Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
Setup, deploy and manage applications on different cloud platforms as per customer need
Utilize excellent customer service skills and exceed customers’ expectations
Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of the cloud infrastructure
Troubleshooting system and network problems and diagnosing and solving system issues.
Setting up new users' accounts and profiles and dealing with password issues;
Rapidly establishing a good working relationship with customers and other professionals
Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK
B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure
Experience working in 24x7 Support Environments on help desk tickets
Experience with Linux servers in virtualized environments
Experience in managing infrastructure for public facing PHP or Java web-applications
Strong experience with Web server like nGinx, Apache
Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.
6 months in AWS Administration experience
Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etc
Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc
Experience in creating process documents for help desk support
Effective written and verbal communication skills
Willing to work in 24*7 rotational shift job
Good to have:
Experience on Docker, Kubernetes etc.
Experience with configuration tools like Chef, Puppet or Ansible
Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.
Administration experience on AWS
Certifications in RHEL, AWS or Microsoft Azure