• 100+
    Winning Strategies
  • 40+
    Certified Social Media Marketers
  • 25+
    Fortune 500 Clients
  • 8+
    Countries
Overview

We are a one-stop social media listening & monitoring destination for brands. We listen to all the conversations happening around your brand on the web including both traditional media and social channels.

Furthermore, we enable better decision making by analyzing these conversations using various tools and share actionable insights in the form of daily, weekly & monthly reports.

Reporting Capabilities
  • Buzz trend analysis

    Trend & Noise Analysis

     Identify and focus on emerging trends around the brand while blocking our irrelevant noise to focus on key conversations

  • Influencer Analysis

    Influencer Analysis

    Analyze key influencers and brand advocates along with recommendations on how to engage with them

  • Share of voice Analysis

    Share of voice Analysis

    Identify your brand’s share of voice against your competitors to know the strengths, weaknesses and areas of improvement

  • Article Source Analysis

    Article Source Analysis

    Tracking the source of every mention and identify top performing host for every mention. For eg. Facebook, Twitter, Instagram

  • Persona Analysis

    Persona Analysis

    Identify personality traits, purchase behavior, spending habits of customers to come up with core personas of a brand

  • Sentiment Analysis

    Sentiment Analysis

    Analyze data and attach a positive, negative and neutral sentiment to mentions

  • Social Lead Generation

    Social Lead Generation

    Evaluate social chatter and identify potential leads basis their tone, sentiments and category of topics. These leads can be further pursued by brand’s sales team

  • Topic and Sub Topic Categorization

    Topic and Sub Topic Categorization

    Categorize what consumers talked about into main topic and related sub-topics

  • Industry Comparisons

    Industry Comparisons

    Compare overall sentiments, buzz and share of voice with that of the industry to map the brand’s visibility in the overall landscape

 
Social Listening Capabilities

 

  • Trend
    Trend-Monitoring

    Spotting emerging trends with real-time listening

  • issue
    Issue Identification

    Track key issues on different topics and escalate them daily or weekly

  • Brand
    Brand Monitoring

    Monitoring conversations on the brand pages

  • conversation
    Conversation Listening

    Listening online conversations happening around a brand, product and campaigns

  • competitor
    Competitor Benchmarking

    Monitoring competitors and keeping an eye on their strategy

Tools We Use

We use some of the renowned tools for social listening, social customer care and online reputation management. Outlined below are few of the many tools that we use. We can also use your own tool to cull out meaningful reports in addition to these tools.

  • talkwalker
    Real-time Social Media Listening
  • salseforce
    24/7 Social Customer Service
  • similarweb
    Digital Intelligence and SM Monitoring
  • socialbakers
    Social Media Management and Listening
  • mention
    Brand Monitoring
  • Brandwatch
    Social Listening & Analysis
  • Thoughtbuzz
    Social Media Monitoring
  • Sysomos
    Social Media Analysis

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Insights

Best of industry knowledge for you!