Responsibilities

• Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centers
  
• Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support
  
• Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
  
• Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc. 
  
• Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders
  
• Become the primary point of contact for customers and participate in regular cadence calls for business improvement
  
• Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
  
• Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc
  
• Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
  
• Setup, deploy and manage applications on different cloud platforms as per customer need
  
• Utilize excellent customer service skills and exceed customers’ expectations
  
• Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of the cloud infrastructure
  
• Troubleshooting system and network problems and diagnosing and solving system issues.
  
• Setting up new users' accounts and profiles and dealing with password issues;
  
• Rapidly establishing a good working relationship with customers and other professionals
  
• Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK
  

Requirements

• B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure including at least 2 years  in AWS Administration
  
• Experience working in 24x7 Support Environments on help desk tickets
  
• Experience with Linux servers in virtualized environments
  
• Working Experience in ECS, EKS, etc.
  
• Experience in managing infrastructure for public-facing PHP or Java web-applications
  
• Strong experience with Web server like nGinx, Apache
  
• Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.
  
• Experience on monitoring tools like Nagios, Site24x7, NewRelic, AppOptics, Datadog, etc
  
• Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc
  
• Experience in creating process documents for help desk support
  
• Effective written and verbal communication skills.
  
• Willing to work in 24*7 rotational shift job
  

Good to Have

• Experience with configuration tools like Chef, Puppet or Ansible.
  
• Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.
  
• Administration experience on AWS
  
• Certifications in RHEL, AWS or Microsoft Azure