4-6 yearsNoidaGraduation/Post Graduation
Key Responsibilities:
- Set up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
- Provide second level contact to customers, respond to reported issues within the agreed SLA’s, Act as a shift lead for team handling first level of support
- Work with devops/development team in identifying/rectifying issues in various environments
- Automation of various processes using configuration management tools like Ansible, Chef or scripting using Python, Perl, Bash etc.
- Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence/discussion with the stakeholders
- Primary Point of contact for customers & participate in regular cadence calls for business improvement
- Own knowledge sharing sessions to improve knowledge of the team
- Identify performance bottlenecks & optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc.
- Ownership of client onboarding journey, help them understand processes & setup of systems
- Setup, deploy and manage applications on different cloud platforms as per customer need
- Innovate overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of cloud infrastructure
- Troubleshooting system & network problems, diagnosing & solving system issues
- Setting up new users' accounts and profiles and dealing with password issues
- Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK
Requirements
- B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure
- Experience working in 24x7 Support Environments on help desk tickets
- Experience with Linux servers in virtualized environments
- Experience in managing infrastructure for public facing PHP or Java web-applications
- Strong experience with Web server like nGinx, Apache
- Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.
- 6 months in AWS Administration experience
- Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog
- Experience on ticketing tools like JIRA, Freshdesk, ServiceNow
- Experience in creating process documents for help desk support
- Willing to work in rotational shift job
- Experience on Docker, Kubernetes & Configuration tools like Chef, Puppet or Ansible is a plus
- Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker
- Administration experience on AWS
- Certifications in RHEL, AWS or Microsoft Azure