Engagement Overview
Scripta Insights, a US-based analytics solutions provider, caters to customers ranging from self-insured SMEs to Fortune 500 enterprises. Their services required managing diverse datasets and scaling efficiently to deliver seamless user experiences. However, their legacy customer portal was unable to handle the growing demand, resulting in performance challenges and limited onboarding capabilities.
TO THE NEW partnered with Scripta Insights to re-engineer their customer portal, migrate legacy applications, and implement advanced analytics and automation to improve performance, scalability, and customer engagement.
Our Client
Business Solutions
TO THE NEW deployed a comprehensive modernization and analytics transformation strategy that included
- Designed a new scalable solution with long-term optimization initiatives
- Migrated legacy customer applications and members to a Java-based platform
- Delivered 45+ dashboards and drill-down reports using Tableau for visualization and analytics
- Built customer-specific analytics sites to enhance experience and drive report usability
- Implemented automation in Tableau outputs for customized, monthly customer reports with branding
Business outcomes
The modernization program delivered measurable improvements in both performance and customer experience:
97% improvement in efficiency — process time reduced from 1 hour to 92 seconds
Seamless customer onboarding with branded analytics reports
40x Scalability improvement to manage rapidly growing and more complex data volumes
Enabled integration with third-party applications using microservices
Automated manual reporting processes, resulting in cost and time savings
Tech stack
- Backend
- Frontend & Analytics
- Cloud & Infrastructure
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