Engagement Overview
Scripta Insights, a US-based analytics solutions provider, supports organizations ranging from self-insured SMEs to Fortune 500 enterprises. As its customer base and data volumes expanded, the existing customer portal had the potential to improve performance, scalability, and onboarding workflows.
To address these needs, the platform was modernized to support larger datasets, improve responsiveness, and enable more flexible customer-specific reporting. Advanced analytics and automation were introduced to streamline report generation and improve usability across client segments.
Our Client
Business Solutions
A modernization and analytics transformation program was introduced to support long-term platform performance and customer experience needs.
- A new scalable architecture was designed to support future growth and optimization
- Legacy customer applications and user data were migrated to a Java-based platform
- More than 45 dashboards and drill-down reports were developed using Tableau
- Customer-specific analytics sites were introduced to improve report usability and experience
- Automated report generation enabled customized, branded monthly outputs for customers
Business impact
The platform delivered measurable improvements in efficiency, scalability, and onboarding experience.
97% improvement in efficiency, with process time reduced from 1 hour to 92 seconds
Seamless customer onboarding with branded analytics reports
40x Scalability improvement to support significantly higher data volumes
Enabled integration with third-party applications using service-based APIs
Automated reporting processes, resulting in cost and time savings
Tech stack
- Backend
- Frontend & Analytics
- Cloud & Infrastructure
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