Identify social trends and buzzwords to create resonating content.
- Content Optimization
- Know your Social Customer
Engage the right influencers and detractors in real-time with in-depth information on their activities.
- Faster Go-To-Market
Real-time notifications on voice of customer, industry and competition to help you take quick action.
- Improve Productivity
Manage, publish, schedule, respond, analyze in a few clicks and focus more on business and less on operational activities.
- Reduce Support Costs
Reduce volume from traditional support channels by adopting social-first approach to customer service.
- Increase Sales
Proactive listening to important keywords of your industry can help uncover hidden sales opportunities.
Drive measurable insights from your social media channels and improve your business decisions.
- Social Media Management
Managing & publishing on your social profiles has never been this easy. Right from creating custom feeds across multiple social channels and one-click publishing and scheduling to content drafts and real-time notifications, you can handle the entire social media management from your dashboard.
- Social Customer Engagement
Delivering impactful social customer service is just so easy with social inbox, unified customer profile, response templates, conversation history and case management.
- Social Listening
Monitoring the relevant conversations to make better business decisions comes handy with keyword groupings, hashtag tracking, competitive benchmarking, categorization and unified social trends.
Integrate data sources such as Google Analytics, Google AdWords, Omniture etc. to combine social and web analytics and get a 360 degree view of your customer and find trends.
- Social Analytics
Make informed decisions with social account insights, view in-depth insights, conversation insights, team insights, social customer insights, influencer insights and competition intelligence.
Strong process workflows for better control of social media programs such as approval workflows, audit trails, roles and permissions, SLA administration, configurable alerts & notifications, and custom alerts.
TO THE NEW has not only met but also exceeded our expectations. They have provided the tool and customized reports upon request and their after sales service has been very good. Along with competitive pricing they offer a very compelling package to clients. We would continue to maintain a partnership with them in the future.
We chose TTN after conducting a pilot test with two different vendors. Due to TO THE NEW's willingness to provide additional analysis without asking for a surcharge, we decided to use their product on a contract basis. The final outcome is a simple, digestible weekly and monthly analysis that takes up little management time to absorb and understand.
TO THE NEW's services have been different from other digital marketing and analytics firms, the key differentiator being flexibility and openness. We used TO THE NEW's capabilities for capturing raw data and converting it into actionable insights. The team is knowledgeable, action-oriented and open to support us on new projects.