ThoughtBuzz allows you to connect marketing data across paid, earned and owned channels to enable you to understand the impact of your efforts, decide spends and benchmark against competitors among others. Create your own views with the KPIs that matter to you and your team. Add new KPIs when needed without writing complicated lines of code or asking for tech support.
thoughtbuzz
Why ThoughtBuzz
  • Content Optimization
    Content Optimization

    Identify social trends and buzzwords to create resonating content. 

  • Know your Social Customer
    Know your Social Customer

    Engage the right influencers and detractors in real-time with in-depth information on their activities.

  • Faster Go-To-Market
    Faster Go-To-Market

    Real-time notifications on voice of customer, industry and competition to help you take quick action.

  • Improve Productivity

    Manage, publish, schedule, respond, analyze in a few clicks and focus more on business and less on operational activities.

  • Reduce Support Costs

    Reduce volume from traditional support channels by adopting social-first approach to customer service.

  • Increase Sales

    Proactive listening to important keywords of your industry can help uncover hidden sales opportunities.

Platform Features

Drive measurable insights from your social media channels and improve your business decisions.

  • Social Media Management
    Social Media Management

    Managing & publishing on your social profiles has never been this easy. Right from creating custom feeds across multiple social channels and one-click publishing and scheduling to content drafts and real-time notifications, you can handle the entire social media management from your dashboard.

  • Social Customer Engagement
    Social Customer Engagement

    Delivering impactful social customer service is just so easy with social inbox, unified customer profile, response templates, conversation history and case management.
     

  • Social Listening
    Social Listening

    Monitoring the relevant conversations to make better business decisions comes handy with keyword groupings, hashtag tracking, competitive benchmarking, categorization and unified social trends. 

  • Integration
    Integration

    Integrate data sources such as Google Analytics, Google AdWords, Omniture etc. to combine social and web analytics and get a 360 degree view of your customer and find trends.

  • Social Analytics
    Social Analytics

    Make informed decisions with social account insights, view in-depth insights, conversation insights, team insights, social customer insights, influencer insights and competition intelligence. 

  • Governance
    Governance

    Strong process workflows for better control of social media programs such as approval workflows, audit trails, roles and permissions, SLA administration, configurable alerts & notifications, and custom alerts. 

Testimonials

TO THE NEW has not only met but also exceeded our expectations. They have provided the tool and customized reports upon request and their after sales service has been very good. Along with competitive pricing they offer a very compelling package to clients. We would continue to maintain a partnership with them in the future.

Christopher Chen
Christopher ChenDirector of Digital SE Asia, Weber Shandwick

We chose TTN after conducting a pilot test with two different vendors. Due to TO THE NEW's willingness to provide additional analysis without asking for a surcharge, we decided to use their product on a contract basis. The final outcome is a simple, digestible weekly and monthly analysis that takes up little management time to absorb and understand.

Lynette Low
Lynette LowSenior Manager, Customer Delight Management, Canon

TO THE NEW's services have been different from other digital marketing and analytics firms, the key differentiator being flexibility and openness. We used TO THE NEW's capabilities for capturing raw data and converting it into actionable insights. The team is knowledgeable, action-oriented and open to support us on new projects.

Deepak Jethwani
Deepak JethwaniBusiness Planning, Asia Pacific, Mindshare