Senior Cloud Engineer
4-6 yearsNoidaGraduation/Post Graduation


  • Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud and on-premise data centers
  • Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support
  • Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
  • Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc
  • Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders
  • Become the primary point of contact for customers and participate in regular cadence calls for business improvement
  • Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
  • Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc
  • Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
  • Setup, deploy and manage applications on different cloud platforms as per customer need
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience and improved stability of the cloud infrastructure
  • Troubleshooting system, network problems, diagnosing and solving system issues
  • Setting up new users accounts, profiles and dealing with password issues
  • Rapidly establishing a good working relationship with customers and other professionals
  • Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK


  • Experience in managing an infrastructure including AWS Administration
  • Experience working in 24x7 Support Environments on help desk tickets
  • Experience with Linux servers in virtualized environments
  • Working Experience in ECS, EKS, etc
  • Experience in managing infrastructure for public-facing PHP or Java web-applications
  • Strong experience with Web server like NGinx, Apache
  • Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc
  • Experience on monitoring tools like Nagios, Site24x7, NewRelic, AppOptics, Datadog etc
  • Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc
  • Experience in creating process documents for help desk support
  • Effective written and verbal communication skills
  • Willing to work in 24*7 rotational shift job

Good to Have

  • Experience with configuration tools like Chef, Puppet or Ansible
  • Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc
  • Administration experience on AWS
  • Certifications in RHEL, AWS or Microsoft Azure
Senior Cloud Engineer
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