Senior Software Engineer - Cloud Operations
4-6 yearsNoidaGraduation/Post Graduation

Responsibilities:


  • Set up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
  • Provide second level contact to customers, respond to reported issues within the agreed SLA’s, Act as a shift lead for team handling first level of support
  • Work with devops/development team in identifying/rectifying issues in various environments
  • Automation of various processes using configuration management tools like Ansible, Chef or scripting using Python, Perl, Bash etc. 
  • Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence/discussion with the stakeholders
  • Primary Point of contact for customers & participate in regular cadence calls for business improvement
  • Own knowledge sharing sessions to improve knowledge of the team
  • Identify performance bottlenecks & optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc.
  • Ownership of client onboarding journey, help them understand processes & setup of systems
  • Setup, deploy and manage applications on different cloud platforms as per customer need 
  • Innovate overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of cloud infrastructure
  • Troubleshooting system & network problems, diagnosing & solving system issues  
  • Setting up new users' accounts and profiles and dealing with password issues  
  • Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK


Requirements

  • B.E/B.Tech/MCA, with at least 4 years’ experience in managing an infrastructure  
  • Experience working in 24x7 Support Environments on help desk tickets  
  • Experience with Linux servers in virtualized environments  
  • Experience in managing infrastructure for public facing PHP or Java web-applications  
  • Strong experience with Web server like nGinx, Apache  
  • Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.  
  • 6 months in AWS Administration experience  
  • Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog  
  • Experience on ticketing tools like JIRA, Freshdesk, ServiceNow 
  • Experience in creating process documents for help desk support  
  • Willing to work in rotational shift job  
  • Experience on Docker, Kubernetes &  Configuration tools like Chef, Puppet or Ansible  is a plus
  • Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker
  • Administration experience on AWS
  • Certifications in RHEL, AWS or Microsoft Azure  


Senior Software Engineer - Cloud Operations
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