Navigate with intelligent, automation-first
oneOps media managed services
TO THE NEW delivers enterprise-grade managed services for media and OTT platforms, combining deep media operations expertise with automation-first, cloud-native operating models. We help media organizations run always-on, resilient, and scalable digital platforms, ensuring uninterrupted content delivery, consistent performance, and operational confidence across complex OTT ecosystems.
Our OneOps Managed Services integrate cloud operations, application management, intelligent monitoring, and automation-led incident response into a unified operating framework. This enables engineering and business teams to move from reactive support to proactive, predictable, and governed operations. Backed by AI-driven automation, proactive observability, and structured operational governance, we reduce operational risk, improve platform stability, and enable continuous innovation.
- 30M + Subscribers supported across client platforms
- 20% straight-through automation via RPA
- 40% MTTR reduction
- 20%- 25% reduction in work volume
Companies that trust us
Our OneOps managed
services for media
Our oneOps managed services for media delivers end-to-end operational excellence; ensures platform stability, performance intelligence, and continuous modernization.
Gain centralized, real-time operational visibility across media applications, cloud infrastructure, and content delivery pipelines, powered by intelligent monitoring and analytics that enable proactive issue detection, faster decision-making, and coordinated operational control.
Ensure uninterrupted media experiences with round-the-clock application and infrastructure support, combining continuous monitoring, predictive alerting, and rapid incident response to maintain platform availability, performance, and reliability at scale.
Drive ongoing operational maturity through data-led insights, automation-first practices, and cloud-native optimizations that help teams reduce technical debt, accelerate innovation, and continuously improve media platform performance.
Protect content, platforms, and user data through integrated security operations and compliance frameworks, supported by continuous risk assessment, automated controls, and industry-aligned governance across the media technology stack.
Optimize operational spend through intelligent usage analysis, FinOps-driven governance, and capacity planning that balance cost efficiency with performance, scalability, and long-term platform sustainability.
Orchestrate end-to-end media operations across OTT, broadcast, and multi-device ecosystems, supported by workflow automation and real-time operational insights that ensure seamless content delivery and consistent audience experiences.
Our expertise
OTT platform engineering
Deep specialization in building and maintaining multi-device OTT experiences with resilient architectures, optimized video workflows, and cross-platform player engineering
Cloud-native media workflows
Expertise in designing and operating elastic, automated media pipelines leveraging serverless, containerized workloads, and MLOps-driven enhancements
AI-Powered Operations (AIOps)
Predictive analytics, intelligent alerting, automated root-cause analysis, and self-healing frameworks to minimize downtime and enhance operational velocity
End-to-End Media Lifecycle Management
Managing ingestion, processing, delivery, and archival across diverse content libraries while ensuring quality, compliance, and discoverability
AI-powered oneOps media managed services
TO THE NEW integrates Generative AI and AIOps capabilities into OneOps Managed Services to create a centralized, intelligence-driven operations layer for OTT and digital media platforms. With human-in-the-loop controls and enterprise-grade AI, our approach shifts media operations from reactive issue management to predictive, automated, and cost-aware service operations.
Detection of abnormal player KPIs before viewer impact
Noise reduction through intelligent alert prioritization
Automated service restarts and configuration rollbacks
Prediction of CDN saturation and bandwidth spikes
Cloud cost optimization through usage intelligence
Cross-layer dependency mapping and impact analysis
Modernize media operations with
OneOps managed services.
Powering diverse media segments with OneOps managed services
OneOps Managed Services adapts to the operational realities of different digital media segments, supporting scale, performance, and continuous innovation across content-heavy platforms.
Case studies
Transforming enterprises with our oneOps managed services for media
Awards and recognitions
We are proud to be recognized by industry leaders in the media & entertainment industry.
Received the TATA PLAY Award of Excellence for two consecutive years
Named preferred fulfillment vendor for Amazon, twice in a row
Listed as a contender in Telecom, Media & Entertainment services report
Ensuring industry-approved content security and compliance across media workflows
Robust controls for data security, availability, confidentiality, and operational integrity
Adherence to globally recognized information security management standards
Reduce operational risk. Improve platform performance.
Control costs at scale.
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Subscribe nowWhy choose our OneOps managed services for media?
Manage your media operations with TO THE NEW with proven expertise, innovative AI integrations, and seamless OTT scalability
- Custom automation frameworks aligned to unique media ingestion, processing, and multi-platform delivery workflows reducing manual intervention and accelerating response times
- AI-enabled media pipelines, intelligent operations, and multi-cloud migration strategies to support continuous innovation and long-term platform evolution
- Deep expertise incloud-native media workflows combined with seamless OneOps platform integration enables faster deployments, stable operations, and simplified platform management
- A strong track record of building and managing highly scalable, cost-efficient, and resilient media ecosystems across OTT, streaming, and digital content platforms
FAQs
What types of media workflows and applications does oneOps managed services for Media support?
OneOps managed services for Media supports a wide range of media workflows, including content ingestion, AI-driven metadata processing like transcription and face recognition, streaming platforms, and large-scale data processing for OTT experiences. It handles cloud-native applications such as media platforms with tiered storage, automated workload orchestration, and complex pipelines for content enrichment and indexing.
How does OneOps ensure continuous monitoring and proactive issue resolution for media services?
OneOps Media Managed Services provides continuous monitoring through an integrated sub-system that tracks metrics against best-practice thresholds for applications, infrastructure, and resources in media environments. It uses sensors and collectors to detect violations, triggering auto-healing, replacement, scaling, or notifications via an extensible alerting framework with email/SMS options.
Can OneOps manage multi-cloud media environments and enable seamless workload migration?
Yes, OneOps acts as a multi-cloud application orchestrator, designing media apps in a cloud-agnostic way to manage environments across providers while maintaining portability. It enables seamless workload migration by supporting rehost, replatform, and refactor strategies with automation tools, benchmarking, and storage tiering for media data. This ensures compliance, latency optimization, and cost savings during transitions for media services.
What automated features does OneOps provide for scaling and healing media infrastructure?
OneOps offers automated cluster scaling based on utilization metrics to optimize costs and performance for media workloads, along with auto-healing and replacement of software platforms. Its event processor and workflow engine execute scaling policies, resource adjustments, and orchestration without interruption, including feedback loops for learning from actions. Safety mechanisms like health checks and rollback prevent issues during scaling in intensive media processing.
How does OneOps handle disaster recovery and high availability for media content delivery?
OneOps includes out-of-the-box high availability configurations and best-practice automation for media content delivery, supporting geographic distribution and hot disaster recovery sites. It ensures resilience with failover modes, real-time synchronization, and reduced latency through local data copies, minimizing downtime for streaming and production. Monitoring integrates to maintain SLAs during recovery for uninterrupted media access.
Is it possible to integrate custom tools and APIs with OneOps for specialized media operations?
Yes, OneOps provides full RESTful API backing for all web interface features, enabling custom integrations for media operations like ingest pipelines and asset management. It supports Maven/Jenkins for CI/CD, extensible alerting, and workflow engines for distributing work orders with custom tools. This allows tailored automation for specialized media tasks such as metadata handling and third-party syncing.
What kind of support and SLA options are available for media companies using OneOps Managed Services?
OneOps managed services offers 24/7 monitoring, proactive support, and tailored SLAs focusing on availability, performance, and security for media companies, with options for multi-cloud deployments. Support includes incident management, continuous metrics tracking, and escalation via notifications, backed by scalable infrastructure from WalmartLabs heritage. Custom SLAs cover infrastructure, platform, and compliance needs with single-point contact.
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