Rohit Kandwal

MSP

1. Introduction In a Cloud Managed Services Provider (MSP) ecosystem, incident management is a critical function that directly impacts service availability, SLA adherence, and customer experience. With modern cloud architectures (AWS, hybrid, microservices), incidents are no longer isolated—they are multi-layered and interdependent....

Cloud

Introduction Exploring the challenge of upgrading servers from RHEL7 to RHEL 8 while avoiding the need for a fresh installation, we delve into the intricacies and solutions for customers seeking seamless transitions. Solution We have installed the LEAPP utility servers and migrated the OS from RHEL7 to RHEL8 with the help of LEAPP ...