TO THE NEW helps businesses from security threats, data loss, and downtime to maintain business continuity. With extensive experience in public Cloud infrastructure, our team works 24*7 to monitor and manage your applications and infrastructure to ensure great user experience
Managed Services Suite
Comprehensive managed services suite covering AWS, Azure, Linux, and a host of other technologies
Key Highlights
We keep your business up and running
Issue TypeResponse SLAResolution SLA
P0 (Critical)
The outage of a critical application impacting all users
15 mins4 hrs
P1 (High)
Degradation in performance of a critical application or outage of a non-critical application impacting majority of users
30 mins8 hrs
P2 (Medium)
Degradation in the performance of a non-critical application
60 mins16 hrs
P3 (Low)
Bugs or workflow errors which are not show stoppers and impact very limited users
120 mins24 hrs
We provide complete transparency
  • dedicated-console


    We offer a dedicated console with a view of all the tickets reported by the customer’s organization

  • phone-channel-integration

    Phone Channel 

    We automatically log a ticket whenever a customer calls our helpdesk numbers

  • Knowledge Base


    We provide a detailed Knowledge base & FAQs to all of our customers for preemptive query resolution

  • Migration execution & optimization

    & Feedbacks

    We regularly conduct Customer Satisfaction surveys and use their valuable feedback for continuous improvement

Manage the health of your IT infrastructure

Talk To Our Experts!
Our AWS Partnership
TO THE NEW has 10+ years of experience on AWS Cloud, with 80+ AWS Certified Architects and 600+ AWS Accredited Engineers on our team TO THE NEW is an AWS Premier Consulting Partner, which is the highest tier of AWS partnership with certified competencies
View our AWS Public Support Statement here.
  • A comprehensive MSP on Microsoft Azure

    Infra Management | Cost Optimization | Security | DevOps | 24X7 Support

    Know More

Tools & Technologies

Infra Monitoring
Application Monitoring
Log Management

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