What we Offer
TO THE NEW helps businesses from security threats, data loss, and downtime to maintain their business continuity. With extensive experience in Public Cloud Infrastructure, our teams work 24x7 to monitor and manage your applications and infrastructure to ensure great user experience. Our comprehensive managed services suite covers AWS, Azure, Linux, and a range of other technologies.
Our Cloud Capabilities
  • AWS

    AWS Premier Consulting Partner

  • Google Cloud

    Google Cloud Partner

  • Microsoft

    Microsoft Cloud Solution Provider

Key Highlights
We provide complete transparency
  • dedicated-console

    Dedicated Console

    We offer a dedicated console with a view of all the tickets reported by the customer’s organization

  • phone-channel-integration

    Phone Channel Integration

    We automatically log a ticket whenever a customer calls our helpdesk numbers

  • Knowledge Base

    Knowledge Base

    We provide detailed Knowledge base & FAQs to all of our customers for preemptive query resolution

  • Migration execution & optimization

    Surveys & Feedbacks

    We regularly conduct Customer Satisfaction surveys and use their valuable feedback for continuous improvement

We keep your business up and running
Issue TypeIssue DefinitionResponse SLAResolution SLA
P0 (Critical)
The outage of a critical application impacting all users
15 minutes4 hour
P1 (High)
Degradation in performance of a critical application or outage of a non-critical application impacting majority of users
30 minutes8 hours
P2 (Medium)
Degradation in the performance of a non-critical application
60 minutes16 hours
P3 (Low)
Bugs or workflow errors which are not show stoppers and impact very limited users
120 minutes24 hours
Our AWS Partnership
We have 10+ years of experience on AWS Cloud, with 80+ AWS certified Architects and 300+ AWS accredited Engineers. TO THE NEW is an “AWS Premier Consulting Partner”, which is the highest tier of AWS partnership with certified competencies.
  • A comprehensive MSP on Microsoft Azure

    Infra Management | Cost Optimization | Security | DevOps | 24X7 Support

    Know More

Tools & Technologies

Infra Monitoring
Application Monitoring
Log Management


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