- Comprehensive Server Health Reports
- Proactive Measures Based on Monitoring Trends
Maximum uptime with predefined SLAs
Issue Type | Response SLA | Resolution SLA | |
---|---|---|---|
P0 (Critical) The outage of a critical application impacting all users | 15 mins | 4 hrs | |
P1 (High) Degradation in performance of a critical application or outage of a non-critical application impacting majority of users | 30 mins | 8 hrs | |
P2 (Medium) Degradation in the performance of a non-critical application | 60 mins | 16 hrs | |
P3 (Low) Bugs or workflow errors which are not show stoppers and impact very limited users | 120 mins | 24 hrs |
We offer a dedicated console with a view of all the tickets reported by the customer’s organization
We automatically log a ticket whenever a customer calls our helpdesk numbers
We provide a detailed Knowledge base & FAQs to all of our customers for preemptive query resolution
We regularly conduct Customer Satisfaction surveys and use their valuable feedback for continuous improvement
Manage the health of your IT infrastructure
Talk To Our Experts!Infra Management | Cost Optimization | Security | DevOps | 24X7 Support
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TO THE NEW helped us immensely by automating our delivery pipeline. We could reduce the overall cost by more than 50% and deployment time to a few minutes. They have always been proactive in suggesting & implementing solutions for cost and performance optimizations. Thanks for all the support. Job well done indeed!