Manoj Batra

AVP at TO THE NEW, Manoj heads the MSP practice and is responsible for transforming managed services for organizations.

AWS, Cloud

Becoming an Agile MSP with the ‘Swift Agile Managed Services Framework’

Introduction The role of a backstage team is as important as the actors on the main stage to make a play successful. Similarly, all successful products have complex managed service operations behind the scenes working tirelessly round the clock for their clients. In an always-on ecosystem with rapidly changing customer expectations,...