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Digital Marketing, Digital Transformation
Customer behavior is changing rapidly as they are becoming digital natives taking full control of how they want to interact with a brand. Digitally evolved customers ask for information anywhere anytime, digital products and services, multi-channel experience and personalized (contextual) engagement. Improving customer experience has...
Over the last decade, we have witnessed drastic evolution in the buying behaviour of customers. According to Statista, in 2019, over 2 billion people worldwide are expected to buy goods and services online, up from 1.46 billion global digital buyers in 2015. This evolving digital buying behaviour of customers is sparking the need to...
Before the 2000’s and the era of Social Media, the word ‘trendy’ was often used in relation to fashion. Trendy meant that something was current, socially applauded and made you a cool kid on the block. Fast forward a decade or so and we are now in an era where words like ‘trends’ mean so much more. We’ve even added a symbol in...
When the Social Media craze started, it was all about getting a page starter, getting fans and keeping them engaged. But it is no more a brand Goal. In fact it should not be the brand goal. So Engagement can not be a strategy. In fact it is only a TOOL. Let us discuss a few points: 1. What is your business objective? Every brand...
Social media channels are proliferating at a rapid pace. While Facebook, Twitter and Linkedin arrested the most socioholoics, newer channels like Vine & Snapchat are gearing up with coolio strategies to outperform these. Malcolm Gladwell’s book, “The Tipping Point”, inspired me to write about the sudden rise and fall of the...
In the new age Digital Era it is not only what you are selling that decides the success of your brand but also how you are selling & marketing it Founded in 2011 by Nadiem Makarim and Michaelangelo Moran, “Go-Jek” has become the most popular technology-driven personal ride-booking app in Indonesia. With the slogan “An...
Flipkart had come up with its campaign #achhakiya for which it ran a series of advertisements on TV and had also filled most of the leading newspapers with this ad campaign. It also ran a hashtag campaign #achhakiya on Twitter. The messaging used in the campaign was that even after narrowing down on a product, people have decided not...
